Contact Us

If this is a medical emergency, please dial 9-1-1 immediately.

Medical Group Patients

If you are a patient with one of our primary or specialty care providers and have a question regarding symptoms or conditions, test results, prescription refills or appointment requests, please call your specific office directly. Answering questions regarding individual care is prohibited through unsecured email. You can find a list of our medical offices and phone numbers here.

Also please ask your office about setting up your Patient Portal account to help you with your future online health needs.

Please feel free to use this form to contact us with any questions or comments. We will reply or forward your message to the appropriate department to reply. Our office is open Monday through Friday from 8:00am - 4:00pm.


St. Luke's Campus
1656 Champlin Avenue
New Hartford, NY 13413

Faxton Campus
1656 Sunset Avenue
Utica, NY 13413

We also encourage you to also use our directories and other resources to find a direct line for the department or staff member you need to contact:

Hospital Directory

Find a Physician

MVHS Medical Group Offices


If this is a question for your doctor or medical provider, please contact them directly. Prescription refill requests, appointment scheduling, etc. cannot be done through this website. Find phone numbers for our MVHS primary care offices here or visit our Medical Group Patient Portal