The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) Unannounced Survey Process

The Joint Commission on Accreditation of Healthcare Organizations will conduct unannounced accreditation surveys beginning in 2006.

The purpose of these surveys will be to evaluate the organization's compliance with nationally established Joint Commission standards. The survey results will be used to determine whether, and the conditions under which accreditation should be awarded the organization. Joint Commission standards deal with organizational quality of care and the safety of the environment in which care is provided.

Anyone believing that he or she has pertinent and valid information about such matters should contact the Faxton St. Luke's Healthcare Quality Management Department.

If an issue or concern is not resolved he or she may contact:

New York State Department of Health at: (800) 804-5774 or
Centralized Hospital Intake Program
433 River Street, 6th Floor
Troy, New York, 12180

If an issue or concern remains unresolved he or she is encouraged to contact the Joint Commission directly at:

Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Requests can also be faxed or e-mailed. Fax to (630) 792-5636. Email to complaint@jcaho.org.

To contact Faxton-St. Luke's Healthcare's Quality Management Department, please call (315) 624-6004.

This notice is posted in accordance to the Joint Commission's requirements.
Survey dates are unknown at this time.
Posted: March 1, 2006