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Faxton St. Luke’s Healthcare’s 12th Annual Campaign For Quality
What: Campaign For Quality is an educational series presented by Faxton St. Luke’s Healthcare featuring international, national and local experts presenting on current trends in healthcare, quality improvement topics and patient safety initiatives. This community event has more than 400 physicians, healthcare workers, students and community members from throughout New York State registered to attend.
When: Thursday, October 17, 2013; 5pm to 7pm – cocktails and dinner; 7pm – presentation
Where: Radisson Hotel, Utica, New York
Details: Jake Poore, president of Integrated Loyalty Systems, will present the keys for creating and sustaining exceptional employee and patient experiences as well as the pitfalls to avoid.
Jake will take us on an entertaining journey, looking at some of the best practices and lessons learned from organizations known for their world-class service. See how these organizations align everyone and deliver consistently and seamlessly through the eyes of their customers. Jake should know how to help — he worked for The Walt Disney Company for nearly two decades helping to train and align 65,000 employees toward one goal: creating memorable experiences for individuals, not masses. He also spent the past 12 years assisting individual healthcare organizations with building their own unique approach. In this engaging presentation, Jake will share his insights and experiences on the secrets to success and how to build on best practices within various service areas.
Visit www.campaignforquality.com for more information.
Contact: For more information, please call Caitlin McCann at 315.624.5433 prior to the event or at 315.725.7277 during the event.