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Relationship-Based Care
Our RBC Journey
Tuesday, May 25, 2010 - 10:15

Our timeline for Getting to Great through Relationship-Based Care.

January 2000

Faxton Hospital and St. Luke's Memorial Hospital consolidate.

February 2002

Faxton St. Luke's adopts VHA's Tomorrow's Work Force Initiative and begins working with VHA consultants.

January 2004

Physical restructuring. Faxton campus becomes an outpatient facility. St. Luke's campus becomes an inpatient facility.

March 2005

Senior leadership decides to adopt Relationship-Based Care as our model for delivering care.

January 2006

Wave I

First units begin Relationship-Based Care training. Go Live date: October 2006

September 2006

Wave II

Next units and departments, including Environmental Services, begin training. Go Live date: April 2007

January 2007

Wave III

Next units and departments, including Food & Nutrition begin training. Go Live date: October 2007

August 2007

Wave IV

Next units and departments begin training. Go Live date: March 2008

February 2008

Wave V

Final hospital units and departments begin training. Go Live date: December 2008

February 2009

Wave VI

Last wave consisting of Continuing Care personnel. Go Live date: December 2009

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