I need my medical records. How can I access them?

The Health Information Management Department (HIM) can assist you with accessing your individual patient medical record.

To view your medical records

You may view your medical records during regular business hours, Monday through Friday, 8:00am to 4:00pm, by making an appointment with the HIM department at the St. Luke’s Campus, 1656 Champlin Avenue, Utica, New York.

How do I get copies of my medical records?

You may receive copies of your records within ten business days after providing us with a written request (see attached).

Is there a fee for copies of my records?

A fee of $0.75 per page is applied for requests in excess of ten pages. If your request for records is for continued medical services, the fee does not apply.

Are all of my medical records kept at the St. Luke’s Campus?

Some of your records, such as x-rays, may be stored in other areas of the facility. Below is a contact guide for the types of records you may request.

To view medical records and obtain copies:

Faxton-St. Luke’s Healthcare

Health Information Management

St. Luke’s Campus

1656 Champlin Avenue 

Utica, New York 13502

315.624.6012

For x-ray films:

St. Luke’s Campus

315.624.6116

Faxton Campus

1676 Sunset Avenue

Utica, New York 13502

315.624.5205

Mammography:

Faxton Campus

1676 Sunset Avenue

Utica, New York 13502

315.624.5204

Have questions?

If you need help or have any questions about your medical records, please contact the Health Information Management Department at 315.624.6012.