What is Relationship-Based Care (RBC)?

With RBC, nursing is just one part of the healthcare delivery picture. It takes an entire organization to care for you. Nursing plays a significant role in your care and recovery, but each and every employee has a piece in creating a positive experience for you.

Relationship-Based Care (RBC) was adopted by FSLH following the consolidation of Faxton Hospital and St. Luke’s-Memorial Hospital in the fall of 2005. FSLH partnered with Creative Health Care Management to build and sustain this model of patient care which has helped FSLH become a healthcare organization that provides a positive, caring and healing experience for you and your family. It has been instrumental in guiding our employees and creating exceptional teamwork.

What is unique about Faxton St. Luke’s Healthcare’s RBC journey?

Every department is represented at the table and has a voice in making decisions about how care and service are provided in their own area. Employees in our 60 units and departments continually look at processes and procedures and ask, “How can we do this even better and make sure that the patient and their family are always our central focus?”

How did the “Engaging the Entire Organization” training program come to fruition?

In July, 2009, Faxton St. Luke’s Healthcare (FSLH) was on the national stage as our organization took part in the National Relationship-Based Care Symposium held at the Turning Stone Resort. The symposium, hosted by Creative Health Care Management, showcased our employees and the great strides FSLH has made on our RBC journey. Leaders in diverse roles at all levels of healthcare organizations from across the United States attended and several toured FSLH to speak with staff and further examine our success.

Since the symposium, healthcare organizations across the country have contacted FSLH to learn how we were able to engage the entire organization, every employee in every department. We developed this training program to meet the needs of those who want to learn more about our journey.

What will “Engaging the Entire Organization” teach me?

Our one and half day program gives you information that you can take back and get started. Day one includes a description of the Faxton St. Luke’s Healthcare’s RBC journey, tools to help you get started, and lessons learned along the way. On day two, you will have the opportunity to meet members from our 60 Unit Practice Councils and sit in on our monthly Status Check In Meeting.

Please refer to our agenda for further information.

NOTE: Class size is limited. Please reserve your space today.

When is the program available in 2010?

The dates and times for the one and a half day program in 2010 are:

• May 19th and 20th
• September 15th and 16th
• November 17th and 18th

Day One:

8:00am-4:30pm

Day Two:

8:00am to 12:00noon

Program fee:

$350 per person

Please complete the program registration form to reserve your space.

Who do I contact for more information?

For more information, please contact:

Mary Kate Schuster RN, OCN
Relationship-Based Care Coordinator
Phone (315) 624-6035
Fax (315) 624-6475
E-mail: mschuste@mvnhealth.com